We want you to be confident before you pay. That is why every visitor can start a 24-hour free trial with no credit card. This Refund Policy explains what happens after you purchase a subscription to IPTV Providers Online.
On this page
Try Before You Buy
We offer a full 24-hour free trial with no card required. We encourage every customer to test the Service on their own device and network before purchasing. Most compatibility and quality questions can be answered during the trial at no cost.
Digital Goods Are Delivered Instantly
Subscriptions are digital products delivered instantly: your login credentials are emailed within minutes of payment. Because access is granted immediately and cannot be "returned", all sales are considered final except where described in this policy or required by law.
Refund Eligibility
A refund may be considered when:
- The Service is completely non-functional on all supported devices and our support team is unable to restore access within a reasonable period
- You were charged in error (for example, a duplicate transaction)
- Applicable consumer law in your jurisdiction provides a statutory right of withdrawal
Refunds are not granted for issues that could have been identified during the free trial, for partial-month usage, or for service limitations caused by your internet connection, device, or region.
How to Request a Refund
To request a refund, contact us at help@catchontv1.email or through the chat widget with your order details and a description of the issue. Allow our team an opportunity to troubleshoot before a refund is issued. Approved refunds are processed to the original payment method within 7-10 business days.
Subscription Cancellation
You can cancel at any time. Because we do not auto-renew, cancellation simply means your access ends when your prepaid term expires. There is no early-termination fee.
Chargebacks
Please contact us before initiating a chargeback. Unauthorized or fraudulent chargebacks may result in account suspension and may affect your ability to use the Service in the future.
Contact
Questions about refunds? Email help@catchontv1.email.
Questions about this policy? Email help@catchontv1.email or use the chat widget on any page.